Privacy Policy

Last Updated: 03-09-2026

At Malpani Tea Company, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or make a purchase through https://malpanitea.com, how we use it, and the choices available to you.

1. Who We Are

This website is operated by Malpani Tea Company.

Website: https://malpanitea.com
Email: office.malpanitea@gmail.com
Phone: +91 91018 18841

⸻

2. Information We Collect

When you browse our website, place an order, or contact us, we may collect information such as:

* Your name
* Phone number
* Email address
* Billing and delivery address
* Order and purchase details
* Payment-related information required to process your order
* Information you provide when contacting our customer support
* Technical information such as your IP address, browser type, device information, and website activity

We only collect information that is reasonably necessary to operate our website, process your orders, provide customer service, and improve your experience.

⸻

3. How We Use Your Information

We may use your information to:

* Process and deliver your orders
* Confirm and provide updates about your orders
* Process payments through our payment service providers
* Respond to enquiries and provide customer support
* Handle returns, refunds, or product-related concerns where applicable
* Improve our website, products, and services
* Understand how visitors use our website
* Prevent fraud, misuse, and security issues
* Send promotional communications where you have chosen to receive them
* Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to the operation of our business without a valid reason or, where required, your consent.

⸻

4. Payments

Payments made through our website may be processed by third-party payment providers.

We do not directly store your complete debit or credit card details on our servers. Payment information is handled by the relevant payment service provider according to its own privacy and security policies.

⸻

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.

Cookies may be used for purposes such as:

* Keeping items in your shopping cart
* Remembering preferences
* Understanding website traffic and usage
* Improving website performance
* Measuring the effectiveness of our marketing

Some cookies may be placed by third-party services that we use on our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

⸻

6. Third-Party Services

We may work with trusted third-party service providers to operate our website and business. These may include:

* Payment processors
* Shipping and delivery partners
* Website hosting providers
* Analytics and website performance services
* Marketing and communication platforms

These providers may process certain information on our behalf where necessary to provide their services.

We recommend reviewing the privacy policies of these third-party services for more information about how they handle your data.

Important: Before publishing this section, insert the actual names of the payment gateway, shipping providers, analytics tools, Meta/Google tools, email/SMS/WhatsApp platforms, etc. that are actually installed on malpanitea.com.

⸻

7. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to:

* Process your payment
* Deliver your order
* Provide customer support
* Operate and maintain our website
* Meet legal or regulatory requirements
* Protect the security and integrity of our business

We only share information that is reasonably necessary for the relevant purpose.

⸻

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

* Complete your orders
* Provide customer service
* Maintain appropriate business and transaction records
* Resolve disputes
* Meet legal, accounting, tax, or regulatory obligations
* Protect against fraud or misuse

The exact retention period may vary depending on the type of information and the reason it was collected.

⸻

9. Your Privacy Choices

Depending on applicable law, you may have the right to:

* Request access to the personal information we hold about you
* Ask us to correct inaccurate information
* Request deletion of your personal information where applicable
* Withdraw consent for certain uses of your information
* Opt out of promotional communications

If you receive marketing communications from us, you can choose to unsubscribe using the instructions provided in the communication or contact us directly.

⸻

10. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

⸻

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

⸻

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

⸻

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:

Malpani Tea Company
📧 office.malpanitea@gmail.com
📞 +91 91018 18841