Terms and Conditions
TERMS & CONDITIONS
Last Updated: 03-09-2026
Welcome to Malpani Tea Company Pvt. Ltd.
These Terms & Conditions govern your access to and use of malpanitea.com, including the purchase of products through our website.
By visiting our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
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1. About Us
This website is owned and operated by:
Malpani Tea Company Pvt. Ltd.
Bengenakhowa, Golaghat, Assam, India
Website: malpanitea.com
Email: office.malpanitea@gmail.com
Phone: 9435053313 / +91 91018 18841
In these Terms & Conditions, “Malpani Tea Company”, “we”, “us” and “our” refer to Malpani Tea Company Pvt. Ltd.
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2. Using Our Website
You may use our website only for lawful purposes and in accordance with these Terms & Conditions.
By using our website, you agree that:
* The information you provide to us is accurate and complete.
* You will not use the website for fraudulent, unlawful or unauthorised activities.
* You will not attempt to interfere with the website, its security or its functionality.
* You will not copy, reproduce, modify or commercially use our website content without our permission.
We reserve the right to restrict or suspend access to the website where we reasonably believe it has been misused.
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3. Products and Product Information
We make reasonable efforts to ensure that the product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.
However:
* Product images are for representation purposes and minor differences in colour, packaging or appearance may occur.
* Tea is a natural agricultural product, so characteristics such as colour, aroma, strength and flavour may vary slightly between batches.
* Product availability may change without prior notice.
* We reserve the right to correct genuine errors in product descriptions, pricing or availability.
If an obvious pricing or product information error results in an order being placed, we may contact you to confirm the order or cancel it. If payment has already been made, any applicable refund will be processed through the relevant payment method.
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4. Prices and Taxes
All prices displayed on our website are in Indian Rupees (₹).
Prices may change from time to time without prior notice. Any applicable taxes and shipping charges will be displayed during the purchase process or at checkout, as applicable.
The price applicable to your order will generally be the price displayed when you place the order, subject to any genuine pricing or technical error.
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5. Placing an Order
When you place an order through our website, you are requesting to purchase the selected products.
You may be required to provide:
* Full name
* Mobile number
* Email address
* Billing address
* Shipping address
* Payment information
After successfully placing an order, you may receive an order confirmation through the contact details provided by you.
We reserve the right to cancel or decline an order in circumstances including:
* The product is unavailable.
* There is an obvious pricing or product information error.
* Information provided by the customer is incomplete or incorrect.
* The order appears fraudulent or suspicious.
* We are unable to fulfil the order for reasons beyond our reasonable control.
If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to the payment provider’s processing timelines.
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6. Payment
Payments made through our website may be processed through third-party payment service providers.
By making a payment, you confirm that:
* You are authorised to use the payment method provided.
* The information provided for payment is accurate.
* You will not use a fraudulent or unauthorised payment method.
Payment information may be processed by the relevant payment service provider according to its own terms and privacy practices.
For your security, please do not share your card details, PIN, OTP, passwords or other confidential payment information with anyone claiming to represent Malpani Tea Company.
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7. Shipping and Delivery
We deliver orders to locations supported by our delivery partners.
Delivery timelines provided on the website are estimates and may vary depending on:
* Delivery location
* Courier availability
* Weather conditions
* Public holidays
* Operational delays
* Events beyond our reasonable control
Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances outside our control may not be attributable to Malpani Tea Company.
Customers are responsible for providing a complete and accurate delivery address and contact number.
If an order cannot be delivered because of an incorrect address, incomplete information or repeated unavailability of the recipient, additional delivery charges may apply where applicable.
For further information, please refer to our Shipping Policy.
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8. Returns, Refunds and Damaged Products
As tea is a consumable food product, we do not accept returns or provide refunds once an order has been successfully delivered, except where a product has been delivered damaged, incorrect or defective.
If you receive a damaged, incorrect or defective product:
* Contact us within 48 hours of delivery.
* Provide your order details and clear photographs or videos showing the issue.
* For damage-related claims, a clear, continuous and unedited unboxing video showing the package being opened is required.
* Our team will review the claim and determine the appropriate resolution.
Where a claim is approved, the resolution may include a replacement or refund, depending on the circumstances.
Claims submitted after the stated period or without sufficient evidence may not be accepted.
For complete details, please refer to our Return & Refund Policy.
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9. Order Cancellation
Orders may be cancelled by contacting us before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If an eligible cancellation is accepted after payment has been made, the applicable refund will be processed through the relevant payment method.
We may also cancel an order where the product is unavailable, there is a genuine pricing or technical error, the order appears fraudulent, or the order cannot reasonably be fulfilled.
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10. Promotions, Offers and Discounts
From time to time, we may offer discounts, promotional offers, bundles or other special promotions.
Individual offers may have their own terms, including:
* Validity period
* Eligible products
* Minimum order value
* Quantity limits
* Usage limits
* Other applicable conditions
Unless specifically stated otherwise, promotional offers cannot be combined with other discounts or offers.
We reserve the right to modify or withdraw an offer, subject to applicable law.
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11. Website Content and Intellectual Property
All content on this website, including but not limited to:
* Brand names and logos
* Product names
* Product photographs
* Graphics and illustrations
* Text and descriptions
* Website design
* Blog articles
* Videos
* Other original creative materials
belongs to or is used by Malpani Tea Company Pvt. Ltd. with the appropriate rights.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, copy, distribute, modify, publish, sell or commercially exploit our website content without our prior written permission.
AI-Generated and AI-Assisted Visuals
Some visuals appearing on our website may be AI-generated or AI-assisted and may be used for illustrative, editorial or creative purposes.
Such visuals may not always be an exact representation of our products, tea gardens, facilities, people or other real-world subjects.
We make reasonable efforts to ensure that website visuals do not intentionally misrepresent our products or services.
AI-generated or AI-assisted visuals used on the website are also considered part of the website’s creative content and may not be copied, reproduced or commercially used without our permission.
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12. Customer Reviews and Submitted Content
If you submit a review, photograph, testimonial, feedback or other content to us, you confirm that:
* The content is your own or you have the necessary rights to share it.
* It does not violate another person’s rights.
* It is not unlawful, fraudulent, misleading or offensive.
By submitting content to us for publication, you give Malpani Tea Company permission to use, reproduce and display that content for website, marketing and communication purposes, without payment to you, unless otherwise agreed.
We reserve the right to remove content that violates these Terms or is otherwise inappropriate.
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13. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, delivery partners, analytics services and other external platforms.
These third parties may have their own terms and privacy policies.
Malpani Tea Company is not responsible for the content, security, availability or practices of third-party websites and services that are outside our control.
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14. Website Availability
We aim to keep our website available and functioning properly. However, we cannot guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable due to:
* Maintenance
* Technical issues
* Updates
* Server or network problems
* Security concerns
* Circumstances beyond our reasonable control
We may modify, suspend or discontinue any part of the website or its functionality when necessary.
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15. Limitation of Liability
We take reasonable care to provide accurate information and reliable services.
However, to the extent permitted by applicable law, Malpani Tea Company Pvt. Ltd. will not be responsible for losses arising from:
* Temporary website unavailability
* Delays caused by third-party delivery services
* Events beyond our reasonable control
* Incorrect information provided by the customer
* Misuse of products
* Failure to follow applicable product or brewing instructions
Nothing in these Terms is intended to exclude, restrict or limit any consumer rights or protections that cannot legally be excluded, restricted or limited under applicable law.
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16. Events Beyond Our Control
We will not be responsible for delays or failure to fulfil our obligations where this is caused by circumstances beyond our reasonable control.
This may include:
* Natural disasters
* Severe weather
* Floods
* Fire
* Government restrictions
* Strikes or disruptions
* Transportation interruptions
* Internet or technical failures
* Public health emergencies
* Other unforeseen events
Where reasonably possible, we will make efforts to minimise the impact of such events on your order.
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17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be collected and processed for purposes including order processing, payment, delivery, customer support, website operations and other legitimate business purposes, as described in our Privacy Policy.
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18. Grievance Redressal
We are committed to addressing customer concerns fairly and promptly.
If you have a complaint or grievance regarding your order, product, website experience or any other matter, you may contact our designated Grievance Officer.
Grievance Officer
Designation: Brand Manager
Malpani Tea Company Pvt. Ltd.
Address: Bengenakhowa, Golaghat, Assam, India
Phone: 9435053313 / +91 91018 18841
Email: office.malpanitea@gmail.com
When contacting us regarding a grievance, please include your order number and relevant details wherever applicable. This will help us understand and resolve your concern more efficiently.
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19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after the updated Terms have been published will be subject to the revised Terms.
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20. Governing Law
These Terms & Conditions are governed by the laws of India.
Any dispute arising in connection with the website, products or these Terms will be handled in accordance with the applicable laws and legal processes of India.
Nothing in these Terms is intended to take away or restrict any consumer rights that cannot legally be excluded or restricted.
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21. Contact Us
For questions regarding our products, orders, payments, delivery or these Terms & Conditions, please contact us:
Malpani Tea Company Pvt. Ltd.
Bengenakhowa, Golaghat, Assam, India
Email: office.malpanitea@gmail.com
Phone: 9435053313 / +91 91018 18841
Website: malpanitea.com